RETURN & EXCHANGE POLICY
Returns happen. Don’t worry, we understand. That’s why we gladly accept returns, exchanges, and cancellations.
- Contact us within five days of delivery.
- Ship items back within 14 days of delivery.
- Request a cancellation within 2-hours of purchase.
To return or exchange a product to Graco Design. Please contact us using our contact form to initiate a return or exchange.
If the product itself or the printing is defective, or if the final product is materially different than the design displayed on the website, we're here to help. Under these conditions, our products can be exchanged or returned within 30 days of delivery. Please make sure that:
- The product delivered in the last 30 days.
- The product isn't used.
- The product itself or the printing is defective, or the final product is materially different than the design displayed on the website.
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- You don't want the items that you ordered after you've received them
- You change your mind. For example, you like other styles, color.
- You bought an item by mistake.
What Else Should I Know?
Late or Missing Refunds:
If you haven’t received a refund yet, please recheck your PayPal account again, it may take some time before your refund is officially posted or contact your bank to check information.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
At Graco Design, we are doing our best to ensure product quality and order accuracy. However, you may receive a damaged item, poor-quality printing, or incorrect product.
Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at firstname.lastname@example.org, and one of our helpful support staff will organize a reprint or a refund for you!
Exchange Policy (Sizing Issues)
If you want to exchange a product because of sizing issues, we can work with you to solve the problem. Please email email@example.com within 30 days of the delivery date to begin the process.
Size exchange requests that differ by more than two sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange with us.
If you made an error in ordering the wrong size, then we cannot accept responsibility for this.
Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots, and slip-on. No other product in the Graco Design catalog is eligible for a free size exchange.
Order Modifications or Cancellation:
Once the order is being placed, it will still have a 2-hour window to allow modifications. After that, it will have a corresponding "production time" depending on the variant or the item ordered.
Order not received:
After the production time, it will then be shipped. The 30-day policy will be based on the shipping date. If in case it has passed 30 days for US orders and/or 45 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what your customers prefer. The customer can choose from a refund or replacement.
(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries). Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.